Frequently Asked Questions

What does SlowPaws sell?
SlowPaws offers senior pet mobility, comfort, and home safety essentials for aging dogs and cats.

How long does shipping take?
Orders are typically delivered within 5-20 business days, depending on your location, carrier processing, product availability, and unexpected delays.

Can I cancel my order?
Orders may be cancelled within 12 hours of purchase if they have not already been processed, shipped, or assigned tracking information.

Do you accept returns?
Returns are accepted only for damaged, defective, or incorrect items approved by us in advance.

Are SlowPaws products medical devices?
No. SlowPaws products support everyday comfort, mobility, and home safety. They are not medical devices and do not diagnose, treat, cure, or prevent medical conditions.